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Terms of Service

Last updated: 1 March 2026

1. About These Terms

Welcome to TicketBaron.com! These terms of service ("Terms") govern your use of our ticketing platform. By purchasing tickets through our platform, you agree to these Terms.

TicketBaron.com is a ticketing platform operated by Baron Group Limited, a company registered in England and Wales (Company Number: 16983616), VAT registered.

TicketBaron acts solely as a disclosed agent for event organisers. The purchase contract for event tickets is between the buyer and the event organiser. TicketBaron provides booking and payment services, collects payments on behalf of organisers, and deducts its booking fees before remitting revenue. Organisers are the merchant of record for ticket sales and are responsible for VAT on the face value of their tickets.

References to "our platform", "our website", or "our services" in these Terms include the TicketBaron mobile app and any related applications.

2. Ticket Purchases

Binding Contract

Important: By completing a ticket purchase, you are entering into a binding contract. Payment is taken immediately and your tickets are issued subject to these terms.

No Cooling-Off Period: Event tickets are for a leisure service on a specific date and time. Under the UK Consumer Contracts Regulations 2013 (Regulation 28(1)(h)), the statutory 14-day cooling-off period does not apply to contracts for leisure services where the contract specifies a particular date or period of performance.

Booking and Payment

  • Ticket prices are set by the event organiser, who is the supplier of the tickets
  • The price you see at checkout is the total amount you pay, comprising the ticket face value and a TicketBaron booking fee
  • TicketBaron collects payment on behalf of the organiser
  • Payment is processed securely at the time of booking

Refunds and Cancellations

Refund policies are set by individual event organizers. Please refer to the event page and our Refund Policy for full details. In general:

  • All events include a standard 48-hour refund policy
  • Refunds return the ticket face value — the TicketBaron Booking Fee is non-refundable
  • If an event is cancelled by the organizer, customers receive refunds according to our Refund Policy
  • TicketBaron is not responsible for travel, accommodation, or other costs if an event is cancelled or rescheduled

Chargebacks and Payment Disputes

If you have an issue with your ticket purchase, please contact us or the event organizer first. Filing a chargeback with your bank should be a last resort.

Event organizers are responsible for all chargebacks, payment disputes, and associated fees. Disputes may delay refund processing and can result in additional costs being passed through. Please see our Refund Policy for more information.

3. Event Attendance

Event organizers set their own policies for entry requirements, age limits, dress codes, and venue rules. These vary by event and are displayed on each event page.

General Requirements

  • Age limits are set by the event organizer (commonly 18+ or 21+, but may vary)
  • Valid photo ID may be required for entry (check your event page)
  • Event organizers and venue staff reserve the right to refuse entry or remove anyone from the venue
  • Dress codes and other requirements are event-specific

Your Responsibilities

  • Check the event page for specific entry requirements before attending
  • Bring valid photo ID if required by the event
  • Arrive on time - late entry may not be permitted depending on the event
  • Follow all venue-specific rules and local laws
  • Respect other attendees and venue staff

4. Behaviour and Conduct

Event organizers and venue staff are responsible for maintaining a safe and enjoyable environment. Unacceptable behaviour at events includes:

  • Harassment, discrimination, or offensive conduct toward other attendees or staff
  • Excessive intoxication or illegal drug use
  • Damage to venue property or equipment
  • Aggressive, threatening, or violent behaviour
  • Violation of venue-specific rules or local laws

Event organizers and venue staff may remove anyone exhibiting such behaviour without refund. TicketBaron supports organizers in maintaining safe events but is not directly responsible for on-site conduct enforcement.

5. Liability and Safety

TicketBaron as Booking Agent:

  • TicketBaron acts as a disclosed booking agent for event organisers — we do not organise, host, or control events
  • Event organisers are responsible for event safety, security, delivery, and compliance with local laws
  • TicketBaron is not liable for incidents, injuries, or issues that occur at events
  • We collect payments on behalf of organisers but are not responsible for event delivery or quality

Your Responsibilities as an Attendee:

  • You attend events at your own risk
  • Report any incidents or safety concerns to event organizers or venue staff on-site
  • TicketBaron and event organizers are not liable for loss or damage to personal property
  • If you have medical conditions or accessibility needs, contact the event organizer in advance
  • Follow all safety instructions provided by event organizers and venue staff

6. Payment Security

PCI-DSS Compliance: TicketBaron is committed to maintaining the highest standards of payment security. We adhere to the Payment Card Industry Data Security Standard (PCI-DSS) to protect your payment information.

  • We do not store card data — TicketBaron never stores, processes, or transmits your full card details on our servers
  • Secure payment processing — All card processing is handled by a PCI Level 1 certified payment processor (the highest level of certification)
  • Inline checkout — Payment forms are embedded directly from our payment processor, ensuring your card details never touch our systems

TicketBaron collects payments on behalf of event organisers using industry-leading encryption and security measures.

Contact Information: We do store contact information necessary for ticket delivery and event communication, including names, email addresses, and phone numbers. As a responsible data processor, we follow industry best practices to keep this information secure, including encryption at rest and in transit, access controls, and regular security reviews. See our Privacy Policy for full details on how we handle your personal data.

7. Privacy and Data

Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the revised Terms.

9. Contact Information

Questions about these Terms? Get in touch:

Email: contact@ticketbaron.com

Company: Baron Group Limited
Company Number: 16983616
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ