Payout Policy

1. Standard Payout Schedule

Payouts are issued after the event has successfully taken place or after the organiser's refund window has expired.

Why we wait:

• To ensure customers can request refunds if eligible
• To protect against event cancellations
• To verify the event took place as advertised
• To handle any immediate customer support issues

Typical payout timeline:

• No Refunds: 7 days after event completion (no refund obligations)
• Standard Refund Policy (72h): 7 days after event completion (refund window closes 72h before event)
• Responsible Organiser: After event completion AND all refund obligations settled (see Escrow section below)

Payouts are processed via Stripe Connect and typically arrive within 2-7 business days depending on your bank.

2. Reserve Holds

TicketBaron may retain a reserve until after the event completes. This protects:

• Customers – ensuring refunds can be processed if needed
• The platform – covering potential chargebacks and disputes
• Your reputation – ensuring smooth event delivery

When reserves may be higher:

• First-time event organisers
• High-value ticket sales
• Events with long lead times (months in advance)
• Events with previous cancellation history

Once you've successfully hosted multiple events, reserve requirements typically decrease.

4. Event Cancellation or Failure to Deliver

If an event is cancelled or fails to take place:

1. Customers are refunded first – amount depends on billing mode (see Refund Policy)
2. Remaining balance, if any, is paid to the organiser
3. If the organiser has already received a payout, they may be invoiced for refund amounts

Exclusive Billing Example:

Inclusive Billing Example:

Important: Organisers are responsible for valid refunds. Repeated cancellations may result in account restrictions or termination.

5. Stripe Fees and Billing Modes

Stripe payment processing fees vary by card type and payment method. TicketBaron handles these differently depending on your billing mode.

Inclusive Pricing (fees included in ticket price):

• Customer pays your set ticket price (all fees absorbed)
• Stripe fees are estimated at 1.9% + 20p in the calculator
• At payout, the actual Stripe fee from each transaction is deducted
• Your payout is adjusted based on exact fees charged (may be higher or lower than estimates)
• You bear the variability in Stripe fees

Exclusive Pricing (fees shown separately to customer):

• Customer sees your base ticket price plus separate booking fees
• Stripe fees are estimated at 2.3% + 25p and charged to the customer
• You receive your full base ticket price
• Any difference between estimated and actual Stripe fees is retained by TicketBaron
• Your payout is predictable—you always receive your base price

Refunds and Stripe Fees:

Stripe payment processing fees are non-recoverable.

• When a refund is issued, Stripe does not return their processing fee
• This cost is typically absorbed by the organiser (built into ticket pricing)
• TicketBaron does not cover Stripe fees on refunds

Organiser option:

If you cancel an event and want to provide customers a full refund including Stripe fees, you can choose to cover the Stripe fee cost. We'll send you a Stripe Payment Link to fund the additional amount before processing refunds.

6. Chargebacks and Payment Disputes

Organisers are responsible for all chargebacks, payment disputes, reversals, and associated fees.

When a dispute occurs:

1. TicketBaron will submit all evidence (ticket records, event details, etc.) to Stripe
2. If the dispute is resolved in our favour, fees may still apply (see below)
3. If the dispute is upheld (lost), the organiser will be invoiced for:
   • The refunded ticket amount
   • Stripe's £20 dispute fee

Dispute fees breakdown:

• Stripe dispute fee: £20 per dispute (charged by Stripe when a chargeback is filed)
• Stripe challenge fee: £20 per dispute (charged when we submit evidence to challenge the dispute)

⚠️ Important: These fees are charged by Stripe and are non-negotiable. TicketBaron may deduct these amounts from your account balance or from any future payouts. All prices shown are exclusive of VAT. UK customers will be charged VAT at the prevailing rate on all fees.

How to avoid disputes:

• Always deliver events as advertised
• Respond promptly to customer refund requests
• Communicate clearly about any event changes
• Provide excellent customer service

Chargebacks harm your standing with payment processors. Repeated disputes may result in account restrictions or termination.

7. Summary Table

8. Contact Us

Questions about payouts or this policy?

Email: contact@ticketbaron.com

For payout inquiries, please include your event name and Stripe account details.